COVID-19 Information and Resources
The state is working in partnership with the Centers for Disease Control and Prevention (CDC) and the San Mateo County and Santa Clara County Departments of Public Health to mitigate the spread of the novel coronavirus, known as COVID-19. Difficult decisions are being implemented to slow the spread of COVID-19 and protect our most vulnerable residents. My office continues to place our highest priority on the safety and well-being of you and your loved ones.
This is an evolving situation; the public health guidance and directives may continue to change. We strongly recommend that you refer to the Santa Clara County Public Health Department, San Mateo County Health Department, California Department of Public Health, and Centers for Disease Control and Prevention webpages for the most up-to-date information from public health experts. In addition, Governor Newsom launched a comprehensive COVID-19 website.
For questions, assistance, and up-to-date information regarding COVID-19, please call the statewide hotline at (833) 544-2374. You may also call 2-1-1 or text “coronavirus” to 211211 at any time for updates.
For information regarding the number of cases, hospitalizations, and tests administered in Santa Clara and San Mateo counties, please refer to the Santa Clara County COVID-19 Data Dashboard and the San Mateo County COVID-19 Data Dashboard.
- Shelter-at-Home Order
- COVID-19 Screening and Testing
- Financial Assistance
- Food Resources
- Resources for Business Owners
- Protections for Renters and Homeowners
- Resources for Workers
- Tax Relief
- DMV Changes
- Covered California Enrollment Extended
- Resources for Students
- How You Can Help
- Medical Supply Donations
- Park Closures
- Domestic Violence Resources
- Homelessness Assistance
- Resources for Immigrants
- Resources for Emotional Support and Well-being
The state is expanding who is eligible to get the vaccine based on expected supply increases. It will still take months to get every Californian vaccinated who wants to be, but millions are being vaccinated each week. Californians aged 50+ are eligible for vaccination as of April 1st, and Californians 16+ will be eligible for vaccination on April 15th.
Fear and misinformation about the safety and efficacy of the vaccine is a significant barrier to vaccinating large portions of our population. To try to get ahead of this, I organized a Vaccine Town Hall with Dr. Bonnie Maldonado from Stanford University in mid-December, just as the vaccine was being made available. Hundreds of constituents tuned in to hear from Dr. Maldonado, a renowned vaccine expert and member of the Governor’s Vaccine Scientific Safety Review Workgroup. If you missed the town hall, you can view it here.
Make a Plan to get Vaccinated
There are steps you can take to ensure you are vaccinated as soon as possible.
The first step in making your plan to get vaccinated is to refer to your health system’s vaccine website. The links to the major health systems’ vaccine pages are included below.
While some people will be vaccinated at mass community vaccination sites, many people will receive the vaccine through your primary care provider. Your medical provider will release information about their specific system of vaccine distribution and when you and your family members will be eligible to receive a vaccine.
On January 26th, the Newsom Administration launched My Turn, a new system for Californians to learn when they are eligible to be vaccinated, make an appointment when eligible, and track vaccination data. My Turn will also help track those who have yet to receive a second vaccine dose and need additional outreach. If you’re eligible and vaccine appointments are available through My Turn, you can schedule one immediately. If it’s not your turn yet or appointments are not available, you can register to be notified when you’re eligible or when appointments open up.
The Oakland Coliseum vaccination site, which is a joint state and federal partnership, is currently taking appointments based on your home county’s eligibility guidelines. You may be able to schedule your appointment today. Appointments are added to My Turn daily.
Who is Currently Eligible to be Vaccinated?
Anyone age 16 or older is currently eligible to be vaccinate.
Another important thing to keep in mind as you plan to get vaccinated is avoiding vaccine scams. There are currently scammers contacting people, especially seniors, about the COVID-19 vaccine with the intent to obtain personal data. Reputable medical providers will not ask for personal information like credit cards or social security numbers. If you are contacted by someone purporting to be your doctor or medical provider and you are unsure if they can be trusted, call or email your medical provider directly.
How to Make an Appointment Based on Your Provider
Palo Alto Medical Foundation (PAMF)/ Sutter Health
Who is currently eligible to be vaccinated:
Individuals who receive primary care through PAMF/Sutter and are age 16+.
How to make a vaccination appointment with PAMF/Sutter:
To schedule an appointment online visit: https://www.sutterhealth.org/pamf/for-patients/health-alerts/covid-19-vaccine or call: (844) 987-6115 to reach a scheduler. The call center is open 7 days a week, Monday – Friday, 7:00 am – 6:00pm and Saturday – Sunday, 8:00 am – 5:00 pm. A representative will find a location near you and book your vaccination appointment.
Who is currently eligible to be vaccinated:
Kaiser members who are age 16+.
To make a vaccination appointment with Kaiser:
- Call the 24/7 COVID-19 vaccine hotline: 1-855-550-0951 (TTY 711). Also available in Spanish.
- COVID-19 information on kp.org/covidvaccine will be updated as new info becomes available
Who is currently eligible to be vaccinated:
Established primary care patients with Stanford Health Care who are age 16+.
To make a vaccination appointment with Stanford:
- Schedule a vaccination via MyHealth or by calling 650-498-9000.
- Click here for more information
El Camino Health
Who is currently eligible to be vaccinated:
Individuals whose primary care provider is not with Kaiser, PAMF, Stanford, or SCVMC and are age 16 and older who live or work in Santa Clara County.
To make a vaccination appointment at El Camino Health:
- Schedule an appointment and get more information by clicking here.
- Vaccines will be administered beginning January 19th, Monday – Saturday from 8:00 a.m. – 4:30 p.m. The vaccination location will provided with appointment confirmation.
- If you need assistance scheduling an appointment online, please call
408-871-7460, Monday through Friday between 8 a.m. and 5 p.m.
Santa Clara Valley Medical Center Hospitals and Clinics (SCVMC)
Who is currently eligible to be vaccinated:
- Individuals age 16+.
To make a vaccination appointment at SCVMC:
- Click here to complete an online form to schedule your appointment.
Veterans Affairs Palo Alto Health Care System
Who is currently eligible to be vaccinated:
These groups are eligible for a COVID-19 vaccine at VA when their local VA health facilities are able to offer more vaccines:
- All Veterans
- Spouses and surviving spouses of Veterans
- Caregivers of Veterans. For COVID-19 vaccine eligibility, we define a caregiver as a family member or friend who provides care to a Veteran. Caregivers may help a Veteran with personal needs like feeding, bathing, or dressing. They may also help a Veteran with tasks like shopping or transportation.
- Recipients of Civilian Health and Medical Program of the Department of Veterans Affairs (CHAMPVA) benefits
To make a vaccination appointment at the VA:
- Your team will contact you when a vaccine is available for you. If you decide to get the vaccine, your team will help you schedule your appointments.
- You can sign up to share your interest in getting a COVID-19 vaccine by clicking here.
- If you have questions about how your personal risk for COVID-19 will determine when you can get a vaccine, send a secure message to your VA health care provider.
- Veterans who are not enrolled or do not currently receive care at the VA can visit the VA's Eligibility web page to learn more
- Sign up for thee “Keep Me Informed” tool to express your interest in getting the vaccine and to learn more.
Senior and Long Term Care Facilities
Who is eligible to be vaccinated:
- Residents and staff
How to get vaccinated at senior and long term care facilities:
- The federal government has created a program under which CVS and Walgreens are responsible for vaccinating residents and staff in nursing homes and other long-term care facilities across the United States.
Local Pharmacy Vaccine Program
The Federal Retail Pharmacy Program for COVID-19 Vaccination is a collaboration between the federal government, states, and pharmacy partners to increase access to COVID-19 vaccination across the United States. Eligibility is based on state and local guidelines.
- CVS: Click here to check availability
- Rite Aid: Click here to check availability
- Walgreens: Click here to check availability
- Safeway: Click here to check availability
- How much will the COVID-19 vaccine cost?
- COVID-19 vaccines are available at no cost, but they are only available to eligible individuals. Vaccination providers will be able to charge administrative fees for giving the shot—the price of which will depend on your health care provider.
- How many COVID-19 vaccine doses are needed?
- Two doses for the Pfizer/BioNTech vaccine, 21 days apart.
- Two doses for the Moderna vaccine, 28 days apart.
- One dose for the Johnson & Johnson vaccine.
- Is there a statewide vaccine registry?
- My Turn is for Californians to learn when they are eligible to be vaccinated and a place to make an appointment when eligible as well as a mechanism to easily track vaccination data. Through My Turn, individuals are able to sign up for a notification when they are eligible to make an appointment and schedule one when it is their turn. Providers will be able to use My Turn to automatically share data on vaccines received and administered with the state.
- I’ve already had COVID-19. Should I get a COVID-19 vaccine?
- Yes. At this time, we do not know how long someone is protected from getting sick again after recovering from COVID-19.
More information is available here: https://covid19.ca.gov/vaccines/
Santa Clara County specific vaccine information is available here: https://www.sccgov.org/sites/covid19/Pages/COVID19-vaccine-information-for-public.aspx
San Mateo County specific vaccine information is available here: https://www.smchealth.org/covid-19-vaccination
The Regional Stay at Home Order and the Limited Stay-at-Home Order (curfew) ended on January 25, 2021. Counties returned to restrictions according to their tier in the Blueprint for a Safer Economy. Click here to learn more about which activities and business are open in the four tiers.
Santa Clara County entered Tier 3 (Orange/Moderate) on March 23rd. Click here to learn more.
San Mateo County entered Tier 3 (Orange/Moderate) on March 16th. Click here to learn more.
Everyone should practice increased hygiene measures that include:
- Wash your hands often with soap and water for at least 20 seconds.
- Alcohol-based hand sanitizer can be used in a pinch if soap and water are not available.
- Avoid close contact with other people.
- Avoid touching your eyes, nose, and mouth.
- Cover your cough or sneeze with a tissue or elbow.
On April 17th, the San Mateo County Health Officer in conjunction with other Bay Area counties issued an order requiring individuals to wear a face covering when they need to leave their home to work or obtain essential goods and services. For more information about face coverings and how to make them, please click here. Note: A face covering is not a substitute for social distancing and handwashing.
COVID-19 Screening and Testing
You are more likely to be infected with coronavirus if:
- You have close contact with an infected person (within 6 feet for at least 15 minutes over a 24-hour period)
- You are frequently in a group setting (like an assisted living facility, college dormitory, homeless shelter)
- You have been in an area with high infection rates
Some people are more likely to get very sick from COVID-19, including:
- people over 65 years old,
- people with compromised immune systems, and
- people with serious chronic medical conditions.
Coronavirus symptoms include, but are not limited to:
- Fever or chills
- Shortness of breath or difficulty breathing
- Muscle or body aches
- New loss of taste or smell
- Sore throat
- Congestion or runny nose
- Nausea or vomiting
You can check your symptoms using the CDC's Symptom Screener. Symptoms may appear 2-14 days after exposure to the virus.
Call your health care provider or local public health department prior to seeking medical care so that appropriate precautions can be taken.
Free, confidential COVID-19 testing is available to every Californian that needs it.
Please click here to find free COVID-19 testing sites in Santa Clara County.
Please click here to find free COVID-19 testing sites in San Mateo County.
The Santa Clara County Homelessness Prevention System provides critical assistance to low-income families and individuals at imminent risk of becoming homeless. Assistance may include immediate cash relief, legal support, and/or other case management services. Any at-risk household in Santa Clara County making less than 80% of the average median income may apply via phone at (408) 926-8885 or email at email@example.com.
**Please note: Due to the high volume of inquiries received as a result of the pandemic, we may not be able to respond immediately. Please be sure your message includes your name, contact information, and a brief description of your needs, and we’ll get back to you as soon as possible.
For more information, please visit: www.sacredheartcs.org/covid19/
Santa Clara County COVID-19 Assistance Navigation (CAN): For COVID-19 Assistance Navigation for applying for unemployment insurance, disability, paid family lean and other safety net programs, call 408-809-2124 or email at firstname.lastname@example.org
The Community Services Agency offers services to individuals and families on low or fixed incomes, to those who are homeless, and to seniors (60+ years old) in Mountain View, Los Altos, and Los Altos Hills. For more information, please visit: www.csacares.org/services/.
The Golden State Stimulus (GSS) is a $600, one-time relief payment. You’ll get it if you receive the California Earned Income Tax Credit after claiming it on your 2020 individual tax return, which is filed this year.
You’ll get an additional $600, one-time GSS payment if you file your return with an Individual Taxpayer Identification Number (ITIN).
ITIN filers who do not receive the California Earned Income Tax Credit but earn $75,000 or less will get a $600 GSS payment.
You’ll receive your GSS payments shortly after you file your 2020 taxes.
Click here to learn more.
The American Rescue Plan is delivering direct relief to the American people.
$1,400 per-person checks
- Single people making less than $75,000, heads of household making less than $112,500, and married couples filing jointly making less than $150,000 qualify for stimulus checks. People making up to $80,000 will receive partial payments.
- Those with dependents will receive $1,400 per person, including college students and seniors claimed as dependents.
Increased Child Tax Credit, Earned-Income Tax Credit, and Child and Dependent Care Tax Credit
- For those without children, the American Rescue Plan increased the Earned-Income Tax Credit from $543 to $1,502.
- For those with children, the American Rescue Plan increased the Child Tax Credit from $2,000 per child to $3,000 per child for children over the age of six and $3,600 for children under the age of six – and raised the age limit from 16 to 17.
- The American Rescue Plan also increased and expanded the Child and Dependent Care Tax Credit, making more people eligible and increasing the total credit to $4,000 for one qualifying individual and $8,000 for two or more.
Extended unemployment insurance
- The American Rescue Plan extended unemployment benefits until September 6 with a weekly supplemental benefit of $300 on top of the regular $400 benefit.
- The first $10,200 of unemployment benefits will be tax-free for people with incomes less than $150,000.
Click here to learn more.
Many schools in San Mateo and Santa Clara counties are continuing to serve meals during school closures. Download the CA Meals for Kids app for free to find meals near you. A complete list of school meal sites is also available here.
Second Harvest Food Bank offers a number of free food resources. For more information, text “GETFOOD” to 1-408-455-5181, call 1-800-984-3663, or click here.
Hope’s Corner serves a free breakfast and bag lunch every Saturday 8am-10am and free lunch and bag snacks every Wednesday 11:30am-12:30pm at the corner of Hope and Mercy Streets in Mountain View. For more information, please click here.
Meals on Wheels continues to provide home-delivery of meals. To find the nearest Meals on Wheels provider, please click here. Call (408) 350-3246 for more information.
Click here for a map of Santa Clara County Food Resources, including meal sites, food pantry sites, sites for children and sites for seniors.
Meals for Seniors
Santa Clara County Senior Nutrition Program is providing pre-packaged meals for to-go at many locations. For more information, please call (408) 975-4860 or click here.
San Mateo County’s Nutrition Programs for Older Adults provide nutritious meals at group dining sites, such as senior centers, and through home delivery to people who are homebound. Click here for a current list of group dining sites. Contact the San Mateo County Aging and Adult Services Hotline at 1-800-675-8437 for information regarding home-delivered meals.
Great Plates Delivered offers California’s older adults three free, restaurant-quality meals. This home delivery program helps seniors stay safe at home during the pandemic. It is currently authorized through April 7, 2021. If you live in San Mateo County, call 800-675-8437 to ask about free home delivered meals for seniors. To learn more about the program, please click here.
CalFresh provides food benefits (up to $234/month per household member) to help people buy most foods at most grocery stores and farmers markets. People and families with low income can apply for CalFresh any time. If you have a change in income, even a temporary one because of COVID-19, you can apply for CalFresh food benefits. CalFresh benefits (sometimes called SNAP or food stamps) are issued on an EBT card each month. This card can be used to buy groceries online at Amazon, Walmart, and Aldi stores through Instacart. Unfortunately, you can't use CalFresh to pay for delivery. You can also shop online at Albertsons, Vons, and Safeway stores and pay with your EBT card at pickup. To apply, visit CalFresh online or call 1-877-847-3663 (1-877-847-FOOD).
Beginning June 1, 2019, recipients of SSI/SSP benefits may be eligible for CalFresh Food benefits for the first time. There is no change to the SSI/SSP monthly benefit. For more information and to apply for benefits, please click here.
Families with children eligible for free or reduced price meals could receive up to an additional money for each child thanks to the federal Pandemic Emergency Benefits Transfer Program (P-EBT), which has been extended extended through September 2021.There will be no P-EBT 2.0 application; when P-EBT 2.0 begins, cards will be mailed directly to eligible children based on the mailing address on file with their school. Click here for more information.
Resources for Businesses
The San Mateo County Strong Small Business Grant Program offered a limited number of grants up to $10,000 to help small businesses pay for payroll, maintain operations, meet ongoing obligations, and survive the economic impacts of California’s stay-at-home order. The full $1 million in funding has been disbursed and the portal is now closed. Applicants who encountered difficulty submitting their application are asked to send an email to email@example.com describing the problem. For more information about the program, please click here.
California Small Business COVID-19 Relief Grant Program: Small businesses and non-profits affected by COVID-19 may apply for up to a $25,000 grant. The amount of grant funding ranges from $5,000 to $25,000. Businesses are eligible based on their annual revenue as documented in their most recent tax return. Applicants who submitted their application and submitted all documentation do not need to reapply; qualified applications will be automatically rolled over into the next funding round for consideration. For more information including eligibility, please click here.
The California Rebuilding Fund is a loan program to support California’s small businesses—especially those located in economically disadvantaged and historically under-banked areas of the state. Businesses who employed 50 or less full-time equivalent employees and had gross revenues of less than $2.5 million or below in 2019 are eligible to apply. The loans WILL need to be paid back over a 3- or 5-year term with a fixed annual interest rate that is currently 4.25%. Click here to learn more and apply.
The California IBank Small Business Disaster Relief Loan Guarantee Program provides loans to underserved small businesses with 750 employees or less. Click here to learn more.
The California Capital Access Program for Small Business is a loan loss reserve program which may provide up to 100% coverage on losses as a result of certain loan defaults. Click here to learn more.
Click here to download the Small Business COVID-19 Relief and Resources Guide
The Paycheck Protection Program (PPP) is a loan designed to provide a direct incentive for small businesses to keep their workers on payroll. Borrowers may be eligible for PPP loan forgiveness. The U.S Small Business Administration is currently offering PPP loans until May 31, 2021. Click here to learn more and find a lender.
The U.S. Small Business Administrations Economic Injury Disaster Loan provides economic relief to small businesses and nonprofit organizations that are currently experiencing a temporary loss of revenue. Small business owners, including agricultural businesses, and nonprofit organizations may apply. If you have already applied, you do not need to submit your information again. Please call 1-800-659-2955 (1-800-877-8339 for the deaf and hard of hearing) or email DisasterCustomerService@sba.gov to check the status of your application. Click here to learn more.
The U.S. Small Business Administration offers debt relief to existing SBA loan borrowers whose businesses have been impacted by COVID-19. Click here to learn more.
Click here to learn about forthcoming resources from the U.S. Small Business Administration, including the Shuttered Venue Operators Grant (SVOG) and Restaurant Revitalization Fund grants.
The due date to file and pay taxes and fees owed to the California Department of Tax and Fee Administration (CDTFA) originally due between December 15, 2020, and April 30, 2021 has been extended by three months. This extension is generally granted to businesses with less than $1 million in taxes and fees. To request an extension if you have more than $1 million in taxes and fees due or to ask a question about the extension, call CDTFA at 800-400-7115. Click here to learn more.
Small Business Relief Payment Plans for Sales and Use Tax: Effective December 15, 2020, small business taxpayers with less than $5 million in taxable annual sales, can take advantage of a 12-month, interest-free, payment plan for up to $50,000 of sales and use tax liability only. All payment plans must be paid in full by April 30, 2022, to qualify for zero interest. Businesses with $5 million or more in annual taxable sales in sectors particularly impacted by operational restrictions due to the pandemic may also apply for this 12-month interest-free payment plan. Please note: This relief only applies to sales and use tax due on returns with original due dates between December 15, 2020 and April 30, 2021. A business that previously took advantage of the 12-month, interest-free payment plan that must be paid in full by July 31, 2021, may also request to participate in this new 12-month interest-free payment plan. More information will be available soon on CDTFA's COVID-19 webpage or you can contact CDTFA's Customer Service Center toll-free at 1-800-400-7115 (TTY: 711), Monday through Friday from 8 a.m. to 5 p.m.
EDD Payroll Tax Extension: Employers statewide directly affected by COVID-19 may request up to a 60-day extension of time from the EDD to file their state payroll reports and/or deposit payroll taxes without penalty or interest. This extension may be granted under Section 1111.5 of the California Unemployment Insurance Code (CUIC). A written request for extension must be received within 60 days from the original delinquent date of the payment or return. Click here to learn more. For questions, employers may call the EDD Taxpayer Assistance Center toll-free at 1-888-745-3886.
Employee Retention Credit: The Treasury Department and the Internal Revenue Service have extended to June 31, 2021, the Employee Retention Credit, which is designed to make it easier for businesses that, despite challenges posed by COVID-19, choose to keep their employees on the payroll. Click here to learn more.
Paid sick and family leave tax credits: The American Rescue Plan, enacted March 11, 2021, amended and extended the tax credits (and the availability of advance payments of the tax credits) for paid sick and family leave for wages paid beginning April 1, 2021, and ending on September 30, 2021. Click here for future updates.
Additional Information and Resources
Santa Clara County has also compiled a list of resources for businesses and workers: www.sccgov.org/sites/opa/opa/covid19/Pages/Resources-for-Businesses-and-Workers.aspx
The Governor’s Office of Business and Economic Development has compiled helpful information for employers, employees and all Californians as it relates to the COVID-19 outbreak: www.business.ca.gov/coronavirus-2019/
The California State Treasurer's Office has put together a resource list for small business owners affected by the COVID-19 pandemic. It includes resources from the federal, state, and local governments as well as nonprofits, and the private sector. www.docs.google.com/spreadsheets/d/1tYNAyRgzUfsAlLl7RJC0Ez_ClyyLXSsNWfB-1UPetQY/htmlview?usp=sharing
U.S. Small Business Administration has provided guidance for businesses and employers and compiled loan resources: www.sba.gov/page/coronavirus-covid-19-small-business-guidance-loan-resources
Protections for Renters and Homeowners
The Mountain View Rent Relief Program provides up to $3,000 of rental assistance for one month's worth of rent to qualifying Mountain View tenants impacted by COVID-19. The Community Services Agency (CSA) administers the program. To apply, contact CSA via email at RentHelp@CSACares.org or call (650) 968-0836 to leave a voicemail. Email inquiries are preferred. CSA staff will respond as quickly as possible but please be patient. Households who apply after the program reaches maximum capacity will be added to a waitlist and contacted if additional funding becomes available.
Destination:Home through Sacred Heart has been providing aid for rent relief to keep people in their homes. At this time, renters in need who are up to 80% AMI (up to $72,750 for a 1-person household or up to $103,900 for a 4-person household) are eligible to apply. Although they have depleted their funds, they are in the process of raising more. To get on their waitlist and see the full eligibility list, go to https://sacredheartcs.org/covid19/
COVID-19 Tenant Relief Act (eviction moratorium): The State of California legislature has enacted, and the Governor has signed, two state laws, Assembly Bill No. 3088, which took effect on August 31, 2020, and Senate Bill No. 91, which took effect on February 1, 2021, that provide state-wide eviction and foreclosure protections for many residential tenants and property owners suffering from economic hardship due to COVID-19. These protections extend through June 30, 2021. Neither AB 3088 nor SB 91 eliminate the tenant’s obligation to pay their unpaid rent. As such, the tenant will still owe back rent to their landlord. Beginning July 1, 2021, landlords can take tenants to small claims court to recover unpaid rent debt regardless of how much the tenant owes. Click here to learn more.
California COVID-19 Rent Relief Program: Rental assistance for renters and landlords is available. Click here to learn more. Go to the Housingiskey.com application portal or call 1-833-430-2122 to apply.
Mortgage Relief: Foreclosure protection is available for homeowners and small landlords who have federally-backed mortgages through the federal Coronavirus Aid, Relief and Economic Security (CARES) Act. This includes landlords with four or fewer properties (whether or not they’re owner-occupied).
Homeowners or small landlords who don’t have federally-backed loans can contact their loan servicers to request forbearance. Your lender must provide detailed reasons if they deny your forbearance request. You can contest a denial.
Click here for a list of financial institutions may be able to reduce or delay your monthly payment. In addition, they will:
- Give you a streamlined process to request forbearance for coronavirus-related reasons, supported with available documentation
- Confirm approval of and terms of the forbearance program
- Provide the opportunity to extend your forbearance agreement if you continue to experience hardship due to coronavirus
Homeowners and renters can visit consumerfinance.gov/housing for up-to-date information on their relief options, protections, and key deadlines.
On February 16, 2021, the Department of Housing and Urban Development, Department of Veterans Affairs, and Department of Agriculture announced a coordinated extension and expansion of forbearance and foreclosure relief programs, including:
- Extend the foreclosure moratorium for homeowners through June 30, 2021;
- Extend the mortgage payment forbearance enrollment window until June 30, 2021 for borrowers who wish to request forbearance;
- Provide up to six months of additional mortgage payment forbearance, in three-month increments, for borrowers who entered forbearance on or before June 30, 2020.
Mortgage Relief: If your ability to pay your mortgage is impacted, and your loan is owned by Fannie Mae or Freddie Mac (Use the "loan lookup" tools for Fannie Mae or for Freddie Mac to find out) you may be eligible to delay making your monthly mortgage payments for a temporary period, during which:
- You won’t incur late fees.
- Foreclosure and other legal proceedings will be suspended
Click here to learn more.
Renters Assistance: Renters living in a property financed by Fannie Mae or Freddie Mac (use the "loan lookup" tools for Fannie Mae or Freddie Mac to find out) are covered by a temporary eviction moratorium. Renters are still expected to pay their rent during the eviction moratorium period, if they can. Those experiencing financial hardship should reach out to their landlord to discuss their situation and potential solutions.
You also have access to their respective Disaster Response Networks. These networks offer support from HUD-approved housing counselors, such as a personalized recovery assessment and action plan, financial coaching and budgeting, and ongoing check-ins. Contact your property manager to see if you are eligible. Fannie Mae’s renter hotline number is 1-877-542-9723 and Freddie Mac’s renter hotline number is 1-800-404-3097.
Resources for Workers
The State of California is taking proactive steps to ensure that workers affected by COVID-19 are protected from discrimination and understand all the benefits available to them.
- If you are unable to work due to medical quarantine or illness related to COVID-19, you may qualify for Disability Insurance.
- If you are unable to work because you are caring for an ill or quarantined family member with COVID-19, you may qualify for Paid Family Leave.
- If you lost your job or have had your hours reduced for reasons related to COVID-19, you may qualify for Unemployment Insurance.
- If you have lost your job or business or have had your hours or services reduced for reasons related to COVID-19, you may qualify for Pandemic Unemployment Assistance.
- If you or a family member is sick or for preventative care, including when civil authorities recommend quarantine, isolation, or stay-at-home, you may qualify for California Paid Sick Leave.
- If you’re unable to work or telework because you are: (1) subject to quarantine or isolation period related to COVID-19; (2) advised by a healthcare provider to quarantine due to COVID-19; (3) experiencing COVID-19 related symptoms and seeking a medical diagnosis; (4) attending a COVID-19 vaccine appointment; (5) experiencing symptoms related to a COVID-19 vaccine; (6) caring for a family member who is subject to a COVID-19 quarantine or isolation period; (7) caring for a family member who has been advised by a healthcare provider to quarantine due to COVID-19; or (8) caring for a child whose school or place of care is closed or unavailable due to COVID-19 on the premises, you may qualify for California COVID-19 Supplemental Paid Sick Leave. *If you live in San Mateo County, you may be eligible for supplemental paid sick leave for COVID-19 related reasons. Please check with San Mateo County.
- If you were infected with COVID-19 at work, you may be eligible for workers’ compensation benefits. you may be eligible for Workers’ Compensation benefits.
Click here for more information.
The Governor, along with the Department of Social Services (DSS) Director Kimberley Johnson, unveiled a new childcare portal/website where you can search childcare options in your zip code. The portal provides locations, hours and the size of the facility (capacity), ages of children, and available slots, etc. All childcare facilities have been provided guidance from DSS on social/physical distancing, the need for small group sizes, etc. as related to COVID-19.
The Franchise Tax Board and the Internal Revenue Service have postponed the tax filing and payment deadline for individual taxpayers to May 17, 2021. This postponement applies to individual filers whose 2020 tax returns and payments were originally due on April 15, 2021. Taxpayers do not need to claim any special treatment or call FTB to qualify for this postponement. FTB will waive any interest and late payment penalties that would otherwise apply if the returns are filed and the payments are made by May 17.
NOTE: The postponement only applies to individual taxpayers, and it does not apply to estimated tax payments, which are still due on April 15.
Click here to learn more.
The California DMV offices are open and providing service to customers with appointments and others as time and space allow during the COVID-19 pandemic. However, most DMV tasks can be taken care of without an office visit.
- The DMV offers a variety of Online Services that makes completing your DMV business easy and efficient.
- The DMV Virtual Office allows you to conduct select transactions that previously required an office visit.
- Use the Service Advisor to find the best service option.
- Find a DMV kiosk
Driver's License Renewals: All driver’s licenses MAY now be renewed online. Your notice may tell you to come into an office but due to special circumstances related to COVID-19, try online first.
Drivers License Extensions:
REAL ID Extension: The federal REAL ID Act places new rules on which forms of identification may be used to board flights within the United States (U.S.) and enter secure federal facilities, such as military bases, federal courthouses, and other federal facilities. A California issued REAL ID driver license or identification card meets these new requirements and is marked with a gold bear and star. Applying for a REAL ID requires proofs of identity, social security number (SSN) if eligible, California residency, and a trip to a DMV office. The Federal Government has announced that it will not begin enforcing REAL ID until October 1, 2021 (one year later than previously announced).
The American Rescue Plan lowers health care premium costs for people who get coverage through Covered California, or through other Affordable Care Act marketplaces across the nation, by providing new and expanded subsidies to make health insurance more affordable than ever before. Most of Covered California’s currently enrolled consumers will see an average of $119 per household in monthly premium savings that will automatically start in May.
Sign up for health coverage through Covered California by May 15, 2021.
- Visit www.CoveredCA.com
- Get free and confidential assistance over the phone at (800) 300-1506.
The American Rescue Plan also provides a 100% federal continuation health coverage (COBRA) subsidy through September 1, 2021, ensuring that those who lose their jobs or lose their health care due to reduced hours don’t lose their health care. Click here to learn more.
Resources for Students
Click here to access the resources page for families put together by the San Mateo County Office of Education.
Click here for guidance from the California Department of Education.
Student Loan Relief
On March 20, 2020, the office of Federal Student Aid began providing the following temporary relief on ED-owned federal student loans: suspension of loan payments, stopped collections on defaulted loans, and a 0% interest rate. On Jan. 20, 2021, the COVID-19 emergency relief measures were extended on ED-owned federal student loans through at least Sept. 30, 2021. On March 30, 2021, the COVID-19 emergency relief measures were expanded to federal student loans made through the Federal Family Education Loan (FFEL) Program that are in default. Click here for more information.
On April 23rd, Governor Newsom announced that most private student loan servicers have agreed to provide payment and other relief to borrowers, including more than 1.1 million Californians with privately held student loans. For more information and to see which student loan servicers have agreed to provide relief options, please click here.
The California Department of Insurance Consumer Hotline continues to be available from 8:00 AM to 4:00 PM to help California consumers and businesses with their urgent insurance issues and answer questions that they may have. Please call 1-800-927-4357.
How You Can Help
The California Health Corps is the state’s response to increased health care needs due to the COVID-19 outbreak. Medical professionals throughout the state can join this program to relieve the pressure on our health care system. This helps both COVID-19 and non-COVID-19 patients get the care they need. For more information and to register, please click here.
The“Stay Home. Save Lives. Check In” campaign urges Californians to check in on older Californians in their life as they may need friends and neighbors to help them obtain basic needs like groceries and prescriptions, and much-needed social interaction. Take the pledge: www.engageca.org/check-in
California Volunteers has launched a new initiative, #CaliforniansForAll, that unites organizations in desperate need of volunteers with Californians looking to serve and share their commitment to their neighbors, while ensuring stay-at-home and physical distancing protocols are met. Participants will receive an email from California Volunteers with information on what they can do in real time to help out, and those who opt in to volunteer will be contacted by local nonprofit partners when opportunities open up in their area. Click here to learn more about local opportunities to volunteer.
California Volunteers has also launched their Neighbor-to-Neighbor campaign, which calls on neighbors to be the first line of support for California’s most vulnerable residents. The Neighbor-to-Neighbor campaign is focused on older adults and promotes ways to safely check on your neighbors, family and friends.
Many local organizations are experiencing a shortage of volunteers. For more information about volunteering at Second Harvest of Silicon Valley, our local food bank, please visit: www.shfb.org/give-help/volunteer/. For more information about volunteering with Meals on Wheels, please visit: www.mealsonwheelsamerica.org/americaletsdolunch.
The American Red Cross is facing a severe blood shortage due to an unprecedented number of blood drive cancellations in response to the COVID-19 pandemic. Find a blood drive near you: www.redcrossblood.org/give.html/find-drive
Helping Hands is a nonprofit organization dedicated to serving those most vulnerable to COVID-19: senior citizens, the immunocompromised, and people with pre-existing medical conditions that put them at additional risk. The platform connects at-risk community members with local volunteers for support with critical errands like grocery shopping or pharmacy visits, enabling them to stay home and stay safe. Click here to learn more.
California is expanding Friendship Line California to support lonely and isolated older Californians across the state. Friendship Line California is toll-free and available to provide emotional support to older Californians facing loneliness, isolation and anxiety. Call 1-888-670-1360.
Medical Supply Donations
State of California COVID-19 Medical Supply Contributions: Governor Newsom has launched a new website to get critical medical supplies to the front lines of California’s fight against COVID-19. The website will allow individuals and companies to donate, sell, or offer to manufacture 13 of the most essential medical supplies, including ventilators, N95 respirators, and testing materials.
The Valley Medical Center Foundation is currently accepting NEW supplies for use by hospital staff. These supplies include personal protective equipment (i.e. N95 masks, surgical masks, face shields, gowns), disinfectant wipes, hand sanitizer and other items. Click here for more information.
Sutter Health is also accepting medical supplies (new items in their original packaging). For more information, please click here.
Most San Mateo County Park services are currently open. This includes 21 of 24 parks, regional trails, playgrounds and single household use picnic tables. Click here to see the list of open San Mateo County Parks, open daily from 8 a.m. to 5 p.m.
Santa Clara County Parks remains open to up to three households for picnicking. Larger outdoor gatherings are allowed by special permit only for political, religious or ceremonial purposes, or as otherwise specifically allowed by the State. Indoor gatherings of any kind remain prohibited. All allowed gatherings must comply with the County’s updated Mandatory Directive for Gatherings. All in-park classes, programs and special events have been cancelled or postponed. Park closures consist of museums, visitor centers, and group sites. Parks activities including archery, disc golf facilities, golf courses, Field Sports Park, Metcalf Motorcycle Park and dog parks remain open for members of the same household only. Playgrounds have reopened for public use following COVID 19 protocols. An adult must actively supervise each child at all times to make sure that children two years of age or older keep their face covering over their nose and mouth and stay 6 feet away from adults and children outside their household. Adults must be masked at all times. Maintain 6 feet of distancing between children and adults from different households including children using or waiting to use play structures or play areas, and families waiting to enter the playground. Individual/family campsites are open for reservations through September 29, 2021. The reservations are limited to one household per site to comply with social distancing requirements. Please note, showers are closed at this time. Campsites are limited to 2 cars per site. Please visit www.gooutsideandplay.org to make your reservation. Group campsites are closed and cannot be reserved at this time. Click here to learn more.
For more information about state park closures and modifications due to COVID-19, please click here to visit the California State Parks COVID-19 Resource Center.
Domestic Violence Resources
For people who experience violence in the home, a shelter-in-place order is especially difficult. While violence at home may increase for many victims of abuse, help is available online and by phone—whenever it is safe to reach out. Santa Clara County Domestic Violence Agencies are open and supporting clients by phone and online in multiple languages during the COVID-19 crisis. They can connect survivors with critical emergency services, including shelter and food.
SafeChatSV is a confidential online chat platform for people that have experienced or are experiencing domestic violence or intimate partner violence to connect with an advocate for support. SafeChatSV is a collaborative project of domestic violence organizations in Silicon Valley. Trained, confidential advocates are available to provide emotional support, connection to resources, and education around domestic violence and relationship abuse.
Click here for similar resources in the area.
National Domestic Violence Hotline provides highly trained expert advocates that are available 24/7 to talk confidentially with anyone in the United States who is experiencing domestic violence, seeking resources or information, or questioning unhealthy aspects of their relationship. Call 1-800-799-SAFE (7233) to be connected with local resources.
Futures Without Violence provides credible and accurate information related to health and relief for survivors from national experts, including COVID-19 resources for domestic violence survivors and service providers.
WomenSV works one-on-one with survivors to help them find the means to break free from abuse and go on to build healthier lives for themselves and their children. They assist with safety planning, provide court and attorney accompaniments, and connect survivors to resources and help available to them, based on their specific needs. Call 833-966-3678 or email firstname.lastname@example.org.
San Mateo County
For information and referral for health and human services, call 2-1-1 or text your zip code to: 898211.
Core Service Agencies provide safety net services to San Mateo County residents in need of food, emergency housing assistance, emergency utility assistance, shelter and other basic needs. Call the Core Service Agency that serves your area to find out more about the services they offer and how to access services. Click here for a complete list of Core Service Agencies.
Santa Clara County
For information and referral for health and human services, call 2-1-1 or text 888777.
All homeless shelters are open 24/7, by referral. Download the County Homeless Help Card for contact information for referral agencies.
Safe parking lots are still being operated. Contact MOVE Mountain View for information regarding locations, hours of operation, and availability: Call (650) 861-0181 or email email@example.com.
The County of Santa Clara Office of Supportive Housing is working closely with local non-profits and service providers to coordinate services. For more information, visit www.sccgov.org/sites/osh, call (408) 278-6400, or text 888777.
Community Services Agency (CSA) is providing homeless prevention and homeless services case management by phone. For more information, www.CSACares.org or call (650) 968-0836. Dignity on Wheels continues to provide free mobile showers and washer and dryer services at CSA (204 Stierlin Rd. Mountain View, CA 94043) on Tuesday’s between 1:00 p.m. – 4:00 p.m.
Click here for a full list of Emergency Assistance Network partners in Santa Clara County.
Resources for Immigrants
For information about the following, please refer to the COVID-19 California Immigrant Guide.
- Stay-at-home order considerations
- Ways to protect yourself and others
- Immigration help
- Public charge information for accessing public benefits
- Testing and treatment
- Information on jobs, wages, and benefits
- Small business support
- Food and bills
- Community safety
- Protection against scams and bad information
You can get the vaccine for free no matter what your immigration or citizenship status is. Vaccinations do not count under the public charge rule. You should not be asked about your immigration or citizenship status when you get a COVID-19 vaccine. The federal government has confirmed they will not do immigration operations at or near vaccination sites and clinics.
If you’re undocumented or do not have insurance, you can still get needed COVID-19 testing and treatment at no cost. Medi-Cal care for COVID-19 testing or treatment does not count under the public charge rule.
Medi-Nurse is a free, 24/7 nurse advice line available at 1-877-409-9052. You can:
- Speak directly with a health professional about your symptoms
- Get advice about treatment in your area
- Ask how to apply for health insurance
The California Immigrant Resilience Fund provides direct cash assistance to immigrant Californians who are affected by the COVID-19 pandemic, but are excluded from federal relief and ineligible for most state safety-net programs. The California Immigrant Resilience Fund provides cash assistance through local community organizations. Please check their website regularly as they'll be posting a list of organizations that will distribute cash assistance directly to immigrants.
For other relief funds that may be able to assist you and your family, please click here.
Click here for more information for immigrants.
Resources for Emotional Support and Well-being
If you are experiencing stress, anxiety, depression, or other emotional distress, or if you are struggling with substance abuse, know that you are not alone.
Tips for managing stress include:
- Maintaining social contact with friends and family by phone or online;
- Taking care of yourself by exercising regularly, eating healthy, and getting quality sleep;
- Practicing mindfulness like meditation or prayer;
- Limiting for your consumption of news about the virus; and
- Seeking mental and behavioral health support.
In a series of short videos, UC Berkeley psychologist Dacher Keltner, who has studied stress, relationships, and well-being for 25 years and is a co-founder of the campus’s Greater Good Science Center, shares ideas and practices for cultivating resilience and connection in the midst of the COVID-19 pandemic. Drawing on insights from the Greater Good Science Center’s Science of Happiness online course, podcast series, and magazine, Keltner shares tips on how to manage stress and find meaningful connections while social distancing, completing each video with simple, science-tested practices useful for this moment in time. Click here to watch them.
For more information about coping during the COVID-19 pandemic, and to learn about free and confidential resources available for you and your loved ones, please refer to the following:
- San Mateo County Health Department
- Santa Clara County Behavioral Health Department
- California COVID-19 Website
- California Surgeon General's Playbook: Stress Relief During COVID-19
- Community Health Awareness Council
24-hour Suicide Prevention Lifeline: 1-800-273-8255 or text 838255
24-hour Domestic Violence Hotline: 1-800-799-7233 or visit www.thehotline.org/ and click “Chat Now”
Click here for sixteen hotlines offering emotional support for a variety of situations and other helpful mental health resources.
COVID Coach, a smartphone app developed by the VA, offers access to anxiety management tools such as audio-guided mindfulness and deep breathing, as well as exercises designed to address anxiety, trauma reactions, and relationship conflict. It also has quick links to resources for finding crisis care and mental health support, and service agencies for families and those seeking basic needs during this crisis.
- Download for iOS: https://apps.apple.com/us/app/covid-coach/id1504705038
- Download for Android: https://play.google.com/store/apps/details?id=gov.va.mobilehealth.ncptsd.covid