COVID-19 Information and Resources

The state is working in partnership with the Centers for Disease Control and Prevention (CDC) and the San Mateo County and Santa Clara County Departments of Public Health to mitigate the spread of the novel coronavirus, known as COVID-19. Difficult decisions are being implemented to slow the spread of COVID-19 and protect our most vulnerable residents. My office continues to place our highest priority on the safety and well-being of you and your loved ones.

This is an evolving situation; the public health guidance and directives may continue to change. We strongly recommend that you refer to the Santa Clara County Public Health Department, San Mateo County Health Department, California Department of Public Health, and Centers for Disease Control and Prevention webpages for the most up-to-date information from public health experts. In addition, Governor Newsom launched a comprehensive COVID-19 website

For questions, assistance, and up-to-date information regarding COVID-19, please call the statewide hotline at (833) 544-2374. You may also call 2-1-1 or text “coronavirus” to 211211 at any time for updates.

For information regarding the number of cases, hospitalizations, and tests administered in Santa Clara and San Mateo counties, please refer to the Santa Clara County COVID-19 Data Dashboard and the San Mateo County COVID-19 Data Dashboard.


Quick Guide: 

Shelter-at-Home Order

Governor Gavin Newsom has issued a statewide stay at home order, effective March 20th, to protect the health and well-being of all Californians and to establish consistency across the state in order to slow the spread of COVID-19. For a list of frequently asked questions, please click here. For more information related to essential services, please click here for latest guidance from the Governor's office. 

Public health officers in San Mateo County and Santa Clara County, in conjunction with four other counties and the City of Berkeley, previously announced a legal order directing their respective residents to shelter at home beginning March 17.  There have been considerable updates to the local shelter-in-place orders since then. Most recently, on May 18th, Bay Area public health officials announced amendments to the current local shelter-in-place order​ to allow some businesses to resume operating, with modifications based on significant progress in controlling the spread of COVID-19. For more information, please click here

Grocery stores, food banks, farmers' markets, pharmacies, hospitals, health clinics, hardware stores, and banks will remain open. 

Santa Clara County Frequently Asked Questions - English

San Mateo County Frequently Asked Questions - English 

You can also call the San Mateo County Legal Call Center with questions between 8 a.m. and 4 p.m. – (650) 363-4588.

Back to Top

Everyone should practice increased hygiene measures that include:

  • Wash your hands often with soap and water for at least 20 seconds.
  • Alcohol-based hand sanitizer can be used in a pinch if soap and water are not available.
  • Avoid close contact with other people.
  • Avoid touching your eyes, nose, and mouth.
  • Cover your cough or sneeze with a tissue or elbow.

On April 17th, the San Mateo County Health Officer in conjunction with other Bay Area counties issued an order requiring individuals to wear a face covering when they need to leave their home to work or obtain essential goods and services. For more information about face coverings and how to make them, please click here. Note: A face covering is not a substitute for social distancing and handwashing.

Back to Top

COVID-19 Screening and Testing

You may have been exposed to COVID-19 if:

  • you have traveled to an affected country within the last 14 days; or
  • you have been in close contact with a person confirmed to have COVID-19.

​​​​​Some people are more likely to get very sick from COVID-19, including:

  • people over 65 years old,
  • people with compromised immune systems, and
  • people with serious chronic medical conditions. 

Review additional guidance for high risk individuals prepared by the California Department of Public Health.

Coronavirus symptoms include:

  • feeling like you have a fever,
  • a new cough, or
  • shortness of breath.

If you are experiencing symptoms of COVID-19, and may have had contact with a person with COVID-19 or who recently traveled to countries with apparent community spread, call your health care provider or local public health department first, prior to seeking medical care so that appropriate precautions can be taken.

California is working with Verily to launch Project Baseline, a pilot program to expand access to COVID-19 screening and testing for high risk individuals, starting with the Bay Area. If you want to get tested for COVID-19 in Santa Clara or San Mateo County, you can complete the screening to see if you qualify for testing through this program. After being screened online and receiving an appointment time, individuals with no other means to reach the testing site can call San Mateo County at 650-779-9375 Monday through Friday, 9 a.m. to 4 p.m. to arrange transportation.

Back to Top

Financial Assistance

The Treasury Department and the Internal Revenue Service today announced that distribution of economic impact payments will begin in the next three weeks and will be distributed automatically, with no action required for most people. However, some taxpayers who typically do not file returns will need to submit a simple tax return to receive the economic impact payment. Eligible taxpayers who filed tax returns for either 2019 or 2018 will automatically receive an economic impact payment of up to $1,200 for individuals or $2,400 for married couples and up to $500 for each qualifying child. Get an estimate of how much money you may expect from your 2020 stimulus payment: Federal Stimulus Calculator. Click here to check the status of  your economic impact payment. For more information, please visit: 

The Santa Clara County Homelessness Prevention System is providing temporary financial assistance to help low-income residents who have lost income and are unable to pay rent as a result of COVID-related impacts. Eligible households will receive direct financial assistance, based on documented loss of income as a result of COVID-19 impacts, up to a maximum of $4,000 of lost income per month. Assistance may be requested once per month for the duration of the public health emergency, as long as the household continues to experience an economic impact and funds are available. Basic information and referral to area services is also available. For more information, please visit:

Santa Clara County COVID-19 Assistance Navigation (CAN) will help people navigate safety net services, including helping individuals understand what assistance they are eligible for and walking them through the application process. Santa Clara County CAN will also also connect people with legal aid attorneys who can answer questions about work related issues, such as questions related to employment and income. Santa Clara County CAN hotline at 408-809-2124. Support is available in English, Spanish, Vietnamese, Tagalog, and Mandarin, with more languages to come.

The Redwood City Education Foundation has established the COVID-19 Family Relief Fund for Redwood City and Fair Oaks families who need help with food, rent, or other essentials. Families should call the Fair Oaks Community Center at 650-780-7500 to participate. For more information, please visit:

The Community Services Agency offers services to individuals and families on low or fixed incomes, to those who are homeless, and to seniors (60+ years old) in Mountain View, Los Altos, and Los Altos Hills. For more information, please visit:

City of Mountain View COVID-19 Rent Relief Package: To apply, email or call 650-968-0836. Please leave your name and phone number, and a Case Manager will call you within 72 hours to assist you.

Back to Top

Food Resources

School Meals

Many schools in San Mateo and Santa Clara counties are continuing to serve meals during school closures. Download the CA Meals for Kids app for free to find meals near you. A complete list of school meal sites is also available  here.  

Community Resources

Second Harvest Food Bank offers a number of free food resources. For more information, text “GETFOOD” to 1-408-455-5181, call 1-800-984-3663, or click here.

Hope’s Corner offers offers “To Go” boxed meals for breakfast and lunch. For more information, please click here.

Meals on Wheels continues to provide home-delivery of meals. To find the nearest Meals on Wheels provider, please click here. Call (408) 350-3246 for more information.

Meals for Seniors

The County of Santa Clara Senior Nutrition Program is providing pre-packaged meals for take-out/to go at many locations. For more information, please call (408) 975-4860 or  click here

San Mateo County’s Nutrition Programs for Older Adults provide nutritious meals through home delivery to people who are homebound. For more information regarding home-delivered meals, please call the 24-hour TIES Line at 1-800-675-8437 or click here.

Great Plates Delivered is a first-in-the-nation program that connects seniors with three nutritious meals a day from local businesses struggling to stay afloat during the COVID-19 crisis.  If you’d like to receive meals, supply meals, or help administer the program, please  click here


The CalFresh Program, federally known as the Supplemental Nutrition Assistance Program (SNAP), issues monthly electronic benefits that can be used to buy most foods at many markets and food stores. For more information and to apply for benefits, please click here

Beginning June 1, 2019, recipients of SSI/SSP benefits may be eligible for CalFresh Food benefits for the first time. There is no change to the SSI/SSP monthly benefit. For more information and to apply for benefits, please click here

On April 29th, Governor Newsom announced that CalFresh recipients will receive the maximum allowable benefits for the month of May and that participants can now use their EBT card to make purchases online at and

Families with children eligible for free or reduced price meals could receive up to an additional $365 for each child thanks to the Pandemic Emergency Benefits Transfer Program (P-EBT). P-EBT cards will begin arriving around May 12th. Families with children who are eligible for free or reduced-price meals and who do not get their P-EBT card in the mail by about May 22nd must apply online before June 30th. Families with children who get CalFresh, Medi-Cal, or Foster Care benefits do not need to apply. The online application will be available beginning May 22nd at

Back to Top

Resources for Businesses

Local Support

The San Mateo County Strong Small Business Grant Program offered a limited number of grants up to $10,000 to help small businesses pay for payroll, maintain operations, meet ongoing obligations, and survive the economic impacts of California’s stay-at-home order. The full $1 million in funding has been disbursed and the portal is now closed. Applicants who encountered difficulty submitting their application are asked to send an email to describing the problem. For more information about the program, please click here.

State and Federal Loans and Debt Relief

Small businesses can now apply for low-interest loans up to $10 million through the Paycheck Protection Program to pay their employees during the COVID-19 crisis. These loans are first come, first serve. The U.S. Small Business Administration will forgive loans if all employees are kept on the payroll for eight weeks and the money is used for payroll, rent, mortgage interest, or utilities.

The U.S. Small Business Administrations Economic Injury Disaster Loan program provides small businesses with working capital loans of up to $2 million. Small businesses can apply for an Economic Injury Disaster Loan Advance of up to $10,000 to help small businesses experiencing a temporary loss of revenue. Funds will be made available within three days of a successful application. This loan advance will not have to be repaid.

The California IBank Small Business Disaster Relief Loan Guarantee Program provides guarantees for loans of up to $50,000 for small business with up to 750 employees that may not qualify for federal funds.

The California Capital Access Program for Small Business is a loan loss reserve program which may provide up to 100% coverage on losses as a result of certain loan defaults.

The Express Bridge Loan Pilot Program allows small businesses who currently have a business relationship with an SBA Express Lender to access up to $25,000 quickly. If a small business has an urgent need for cash while waiting for decision and disbursement on an Economic Injury Disaster Loan, they may qualify for an SBA Express Disaster Bridge Loan.

The U.S. Small Business Administration is providing debt relief to small businesses during the COVID-19 pandemic. The U.S. Small Business Administration will automatically pay the principal, interest, and fees of current 7(a), 504, and microloans for a period of six months and automatically pay the principal, interest, and fees of new 7(a), 504, and microloans issued prior to September 27, 2020.

Tax Relief

The California Franchise Tax Board and the Internal Revenue Service have extended the deadline to file and pay state and federal taxes to July 15, 2020.

Employers experiencing a hardship may request up to a 60-day extension from the Employment Development Department to file their state payroll reports and/or deposit state payroll taxes without penalty or interest. A written request for an extension must be received within 60 days from the original delinquent date of the payment or return. For questions, employers may call the EDD Taxpayer Assistance Center toll-free from the U.S. or Canada at 1-888-745-3886. 

Effective March 30, 2020, all taxpayers who file a return less than $1 million dollars will have an additional 3 months to file their return, between now and July 31, 2020. If you qualify for this extension it is automatic and you do not need to apply. If your tax liability of $1 million or more, you may still request an extension if you are unable to file and pay timely. These requests will be evaluated on a case-by-case basis and taxpayers will be notified if their extension has been approved or denied. 

Governor Newsom issued an Executive Order on March 30, 2020 that provides a 60-day extension for taxpayers to file a claim for any refund that must otherwise be filed by July 31, 2020. The Executive Order also provides, through July 31, 2020, a 60-day extension for requesting a tax appeal with the Office of Tax Appeals.

Small businesses with less than $5 million in taxable annual sales can take advantage of a 12-month, interest-free, payment plan for up to $50,000 of sales and use tax liability.

The Treasury Department and the Internal Revenue Service have launched the Employee Retention Credit, designed to encourage businesses to keep employees on their payroll.

The U.S. Treasury Department, Internal Revenue Service, and the U.S. Department of Labor announced that small and midsize employers can begin taking advantage of two new refundable payroll tax credits, designed to immediately and fully reimburse them, dollar-for-dollar, for the cost of providing Coronavirus-related leave to their employees.

Additional Information and Resources

The San Mateo County Economic Development Association has compiled a list of business assistance programs and a variety of other resources:

Santa Clara County has also compiled a list of resources for businesses and workers: 

The Governor’s Office of Business and Economic Development has compiled helpful information for employers, employees and all Californians as it relates to the COVID-19 outbreak:

The California State Treasurer's Office has put together a resource list for small business owners affected by the COVID-19 pandemic. It includes resources from the federal, state, and local governments as well as nonprofits, and the private sector. 

U.S. Small Business Administration has provided guidance for businesses and employers and compiled loan resources:

Find local business assistance at a California Small Business Support Center or though the U.S. Small Business Administration

Back to Top

Protections for Renters and Homeowners 


The Santa Clara County Board of Supervisors adopted a temporary urgency ordinance to prohibit evictions through May 31st. The order applies to residential and commercial properties, providing protections to renters and small businesses. Under the ordinance, the owner of residential real property or commercial real property cannot evict a tenant for failure to pay rent, if the tenant demonstrates that the failure to pay rent is directly related to a substantial loss of income or substantial out-of-pocket medical expenses associated with COVID-19. Upon expiration or termination of the ordinance, tenants must pay all past due rent within 120 days. 

The San Mateo County Board of Supervisors has also approved a countywide eviction moratorium for residential renters that can demonstrate an inability to pay rent due to the COVID-19 outbreak. The moratorium ends May 31st.


On March 27th, Governor Newsom issued an Executive Order that gives tenants who are now unable to pay their full rent, for reasons related to COVID-19, an extra sixty calendar days to to file an answer to their landlord’s eviction lawsuit if they (a) were previously current on their rent, (b) notify their landlords in writing of their inability to pay, either before rent is due or seven days thereafter, and (c) have documentation of their inability to pay. It also forbids county sheriffs from evicting tenants who meet these requirements. If your landlord is attempting to evict you for not paying rent and you took all of the above steps, contact a local legal aid provider: 

On April 6th, the Judicial Council adopted eleven Emergency Rules, two of which further protect tenants and property owners. These rules are in effect until 90 days after Governor lifts the pandemic-related state of emergency or until the Judicial Council repeals them.

  • Emergency Rule #1, which applies to both residential and commercial tenants and applies to all evictions, not just those based on non-payment of rent, automatically halts eviction proceedings at the beginning of the process, and omit complex procedures for tenants to provide information to landlords, the courts, and county sheriffs. There is an exception for evictions that concern the health and safety of residents.
  • Emergency Rule #2, which addresses foreclosures, places a stay (a temporary halt) on all foreclosure cases in the courts, regardless of what stage they are at, until the Rule expires. This does not impact non-judicial foreclosures.

Governor Newsom has announced mortgage relief for Californians affected by COVID-19. Eligible homeowners can defer mortgage payments for at least three months. The relief package included Wells Fargo, U.S. Bank, Citi Bank and J.P. Morgan Chase, as well as 200 state-chartered banks and credit unions. For more info, please visit:


The Federal Housing Finance Agency has announced that it is suspending foreclosures for homeowners with mortgages backed by Fannie Mae or Freddie Mac for at least 60 days. For more information, please visit:

Additionally, the Department of Housing and Urban Development is halting foreclosures for homeowners with mortgages backed by the Federal Housing Administration for at least 60 days. For more information, please visit:

Back to Top

Resources for Workers

The State of California is taking proactive steps to ensure that workers affected by COVID-19 are protected from discrimination and understand all the benefits available to them.

  • If you are unable to work due to medical quarantine or illness, you may qualify for Disability Insurance.
  • If you are unable to work because you are caring for an ill or quarantined family member, you may qualify for Paid Family Leave.
  • If you lost your job or have had your hours reduced, you may be able to partially recover your wages by filing an Unemployment Insurance claimStarting April 12th, California workers who are receiving unemployment insurance benefits began receiving an additional $600 per week.
  • If you or a family member is sick or for preventative care when civil authorities recommend quarantine, workers may use accrued paid sick leave in accordance with the law. If accrued sick leave is denied, you can file a Wage claim.
  • If you are unable to do you usual job because you were exposed to and contracted COVID-19 during the regular course of your work, you may be eligible for Workers’ Compensation benefits.

For more information, please visit:

The Employment Development Department (EDD) also provides a variety of support services to people who have lost their jobs or have had their hours reduced due to the impacts of

As part of the federal CARES Act, the new Pandemic Unemployment Assistance (PUA) Program helps unemployed Californians who are business owners, self-employed, independent contractors, have limited work history, and others not usually eligible for regular state UI benefits who are out of business or services are significantly reduced as a direct result of the pandemic. For more information and to file a claim, please visit 

The Governor, along with the Department of Social Services (DSS) Director Kimberley Johnson, unveiled a new  childcare portal/website where you can search childcare options in your zip code. The portal provides locations, hours and the size of the facility (capacity), ages of children, and available slots, etc.  All childcare facilities have been provided guidance from DSS on social/physical distancing, the need for small group sizes, etc. as related to COVID-19.

Back to Top

Tax Relief

The California Franchise Tax Board and the Internal Revenue Service have extended the deadline to file and pay state and federal taxes to July 15, 2020. In addition, the California Franchise Tax Board and the Internal Revenue Service will waive interest and any late filing and payment penalties that would otherwise apply. The California Franchise Tax Board asks that taxpayers claiming the special COVID-19 relief write the name of the state of emergency (for example, COVID-19) in black ink at the top of the tax return to alert the Franchise Tax Board of the special extension period. If taxpayers are e-filing, they should follow the software instructions to enter disaster information.

The California State Association of Counties and the California Association of County Treasurers and Tax Collectors announced that counties will use all existing authority to cancel penalties and other charges for homeowners, small  businesses, and other property owners that are unable to pay their property taxes due to circumstances caused by COVID‐19 on a case‐by case basis. However, property owners who can pay or that haven’t been directly affected by COVID‐19, including international corporations and out‐of‐state landlords, still need to pay on time to keep critical government services running. For more information, please visit: 

Back to Top

DMV Changes

Field offices are temporarily closed to the public statewide beginning March 27. Information on office openings will be announced by DMV in the near future.

The DMV continues to provide essential services via mail, online, virtual office, kiosks, its call center at (800) 777-0133, and available business partners.

The DMV is waiving late fees and penalties for vehicle registration renewals due between March 16 and May 31, 2020, and paid within 60 days of the original expiration date. The requirement to have current license plate stickers is also waived for vehicles with registration expiring between March 4 and June 30, 2020.

The DMV is extending all driver licenses that expire between March 1 and May 31, 2020. Drivers 70 years and older are receiving a 120-day temporary paper extension in the mail, and drivers 69 and younger can request a free temporary paper extension online.

All commercial driver licenses, endorsements and certificates expiring between March and June 2020 are now valid through June 30, 2020, aligning with a recent emergency declaration from the Federal Motor Carrier Safety Administration. The extension does not include medical certificates for commercial drivers, which requires additional administrative actions scheduled in the near future.

The Federal Government has announced that it will not begin enforcing REAL ID until October 1, 2021 (one year later than previously announced).

For more information, including other extensions, please click here.

Back to Top

Covered California Extended Enrollment

Effective immediately, anyone uninsured and eligible to enroll in health care coverage through Covered California can sign up through June 30th. All medically necessary screening and testing for COVID-19 are free of charge, and all health plans available through Medi-Cal and Covered California offer telehealth options. For more information, please visit: 

Back to Top

Resources for Students


San Mateo County Office of Education put together a resources page where families can find food and mental health assistance:


For guidance from the California Department of Education, please visit:

Student Loan Relief

On April 23rd, Governor Newsom announced that most private student loan servicers have agreed to provide payment and other relief to borrowers, including more than 1.1 million Californians with privately held student loans. For more information and to see which student loan servicers have agreed to provide relief options, please click here.

The U.S. Department of Education is temporarily waiving interest on all federally held student loans and has directed federal lenders to suspend student loan payments for 60 days. For more information, please visit:

Back to Top


Insurance Commissioner Ricardo Lara issued a Notice on March 18, 2020 requesting that all insurance companies provide their policyholders with at least a 60-day grace period to pay insurance premiums. Please call the Department of Insurance's Consumer Hotline at 1-800-927-4357 or visit:

Commissioner Lara has also issued a Notice calling on auto insurers to refrain from using the expiration of policyholders’ drivers licenses or vehicle registration for 60 days to affect a driver’s ability to secure and maintain auto insurance coverage, affect a driver’s eligibility for a Good Driver discount, to determine eligibility for a California Low Cost Automobile policy, or to impact the rates charged to any driver.

The California Department of Insurance Consumer Hotline continues to be available from 8:00 AM to 4:00 PM to help California consumers and businesses with their urgent insurance issues and answer questions that they may have. Please call 1-800-927-4357. 

Back to Top

How You Can Help 

Governor Newsom has launched a major new initiative to expand California’s health care workforce and recruit health care professionals to address the COVID-19 surge. Health care professionals with an active license, public health professionals, medical retirees, medical and nursing students, or members of medical disaster response teams in California are all encouraged to join the new California Health Corps. For more information and to register, please click here.

On March 31, Governor Newsom announced the “Stay Home. Save Lives. Check In” campaign urging Californians to check in on older Californians in their life as they may need friends and neighbors to help them obtain basic needs like groceries and prescriptions, and much-needed social interaction. Take the pledge:

California Volunteers has launched a new initiative, #CaliforniansForAll, that unites organizations in desperate need of volunteers with Californians looking to serve and share their commitment to their neighbors, while ensuring stay-at-home and physical distancing protocols are met. Participants will receive an email from California Volunteers with information on what they can do in real time to help out, and those who opt in to volunteer will be contacted by local nonprofit partners when opportunities open up in their area.  Click here to learn more about local opportunities to volunteer.

California Volunteers has also launched their Neighbor-to-Neighbor campaign, which calls on neighbors to be the first line of support for California’s most vulnerable residents. The Neighbor-to-Neighbor campaign is focused on older adults and promotes ways to safely check on your neighbors, family and friends.

Many local organizations that serve our most vulnerable community members are experiencing a shortage of volunteers. For more information about volunteering at Second Harvest of Silicon Valley, our local food bank, please visit: For more information about volunteering with Meals on Wheels, please visit:

The American Red Cross is facing a severe blood shortage due to an unprecedented number of blood drive cancellations in response to the COVID-19 pandemic. Find a blood drive near you: 

Helping Hands is a nonprofit organization dedicated to serving those most vulnerable to COVID-19: senior citizens, the immunocompromised, and people with pre-existing medical conditions that put them at additional risk. The platform connects at-risk community members with local volunteers for support with critical errands like grocery shopping or pharmacy visits, enabling them to stay home and stay safe. Click here to learn more.

California is expanding Friendship Line California to support lonely and isolated older Californians across the state. Friendship Line California is toll-free and available to provide emotional support to older Californians facing loneliness, isolation and anxiety. Call 1-888-670-1360.

Medical Supply Donations

State of California COVID-19 Medical Supply Contributions: Governor Newsom has launched a new  website to get critical medical supplies to the front lines of California’s fight against COVID-19. The website will allow individuals and companies to donate, sell, or offer to manufacture 13 of the most essential medical supplies, including ventilators, N95 respirators, and testing materials. 

The Valley Medical Center Foundation is currently accepting NEW supplies for use by hospital staff. These supplies include personal protective equipment (i.e. N95 masks, surgical masks, face shields, gowns), disinfectant wipes, hand sanitizer and other items. To see a complete list, click here. Donations can be delivered to their office (2400 Clove Drive, San Jose, CA 95128) on weekdays between 8 a.m. and 5 p.m. and on weekends between 10 a.m. and 3 p.m. Please call 408-885-5299 or email if you have any questions. 

Sutter Health is also accepting medical supplies (new items in their original packaging). For more information, please  click here.

Back to Top

Park Closures

In an effort to prevent visitation surges and help stop the spread of COVID-19, State Parks has taken the following temporary safety measures to date: closed some parks, meaning all trails and restrooms within these parks are closed; closed vehicular access at remaining parks, including for off-highway vehicle riding; closed all campgrounds, museums and visitor centers; and cancelled all events. For more information, please click here

The San Mateo County Parks Department will reopen trails in 13 of its 23 parks on Monday, May 4, after being closed since March 27. Visitors will be required to hike single file on narrow trails, keep 6 feet apart from others, not congregate with people who aren’t from their household, and carry face coverings. To prevent the congestion on trails and in parking areas that occurred last month prior to park closures, the department will convert some single-track trails to one-direction routes, open a limited number of parking lots, prohibit off road parking, and keep some trails closed to bikes. For more information, please  click here

Back to Top

Domestic Violence Resources

For people who experience violence in the home, a shelter in place order is especially difficult. While violence at home may increase for many victims of abuse, help is available online and by phone—whenever it is safe to reach out. Santa Clara County Domestic Violence Agencies are open and supporting clients by phone and online in multiple languages during the COVID-19 crisis. They can connect survivors with critical emergency services, including shelter and food. 

SafeChatSV was created by a partnership of local domestic violence agencies to provide online chat services seven days a week to survivors of gender-based violence in Santa Clara County.


  • Monday through Wednesday from 9:30 am to 12:30 pm and 1:30 pm to 4:30 pm
  • Thursday and Friday from 9:30 am to 12:30 pm and 1 pm to 10 pm
  • Saturday and Sunday from 10 am to 9 pm

National Domestic Violence Hotline provides highly trained expert advocates that are available 24/7 to talk confidentially with anyone in the United States who is experiencing domestic violence, seeking resources or information, or questioning unhealthy aspects of their relationship. They will connect clients to local resources if they call 1-800-799-SAFE (7233).

Futures Without Violence provides credible and accurate information related to health and relief for survivors from national experts, including COVID-19 resources for domestic violence survivors and service providers.

WomenSV works one-on-one with survivors to help them find the means to break free from abuse and go on to build healthier lives for themselves and their children. They assist with safety planning, provide court and attorney accompaniments, and connect survivors to resources and help available to them, based on their specific needs. Call 833-966-3678 or email

Back to Top

Homelessness Assistance

San Mateo County

For information and referral for health and human services, call 2-1-1 or text your zip code to: 898211.

Core Service Agencies provide safety net services to San Mateo County residents in need of food, emergency housing assistance, emergency utility assistance, shelter and other basic needs. Call the Core Service Agency that serves your area to find out more about the services they offer and how to access services. Click here for a complete list of Core Service Agencies.

Santa Clara County

For information and referral for health and human services, call 2-1-1 or text 888777.

All homeless shelters are open 24/7, by referral. Download the County Homeless Help Card for contact information for referral agencies. 

Safe parking lots are still being operated. Contact MOVE Mountain View for information regarding locations, hours of operation, and availability: Call (650) 861-0181 or email

The County of Santa Clara Office of Supportive Housing is working closely with local non-profits and service providers to coordinate services. For more information, visit, call (408) 278-6400, or text 888777.

Community Services Agency (CSA) is providing homeless prevention and homeless services case management by phone. For more information, or call (650) 968-0836. Dignity on Wheels continues to provide free mobile showers and washer and dryer services at CSA (204 Stierlin Rd. Mountain View, CA 94043) on Tuesday’s between 1:00 p.m. – 4:00 p.m.

Click here for a full list of Emergency Assistance Network partners in Santa Clara County.

Back to Top

Resources for Immigrants

For information about the following, please refer to the COVID-19 California Immigrant Guide. 

  • Stay-at-home order considerations
  • Ways to protect yourself and others 
  • Immigration help
  • Public charge information for accessing public benefits
  • Testing and treatment
  • Information on jobs, wages, and benefits 
  • Small business support
  • Housing 
  • Food and bills 
  • Community safety
  • Protection against scams and bad information 

Medical Care

Governor Newsom announced that California is seeking to take appropriate steps to ensure care and treatment for COVID-19 for its residents, regardless of immigration status. Given the current public health emergency, COVID-19 testing, evaluation and treatment services are being deemed as emergency services under Medi-Cal, regardless of the location where it is received. Deeming COVID-19 testing and related treatment services as an emergency will entitle all Medi-Cal beneficiaries, regardless of their scope of coverage under Medi-Cal or their documentation status, to receive all medically necessary inpatient or outpatient services related to a COVID-19 diagnosis.

Financial Assistance

California's $75 million Disaster Relief Fund will support undocumented Californians impacted by COVID-19, who are ineligible for most other forms of pandemic assistance, including direct assistance under the CARES Act and unemployment insurance. Eligible Californians may receive one-time COVID-19 disaster relief assistance at a value of $500. A limit of two adults per household can receive this assistance (maximum assistance of $1,000 per household). Community-based non-profits will deliver the assistance directly to qualified individuals. Applications for disaster relief assistance services will be available on Monday, May 18th and accepted on a first come, first served basis. 

To be eligible for disaster relief assistance, an individual must be able to provide information that they: 

  1. are an undocumented adult (person over the age of 18); 
  2. are not eligible for federal COVID-19 related assistance, like CARES Act tax stimulus payments or pandemic unemployment benefits; and 
  3. have experienced a hardship as a result of COVID-19. 

For more information, please click here.

The California Immigrant Resilience Fund provides direct cash assistance to immigrant Californians who are affected by the COVID-19 pandemic, but are excluded from federal relief and ineligible for most state safety-net programs. The California Immigrant Resilience Fund provides cash assistance through local community organizations. Please check their website regularly as they'll be posting a list of organizations that will distribute cash assistance directly to immigrants. 

For other relief funds that may be able to assist you and your family, please click here

Back to Top

Resources for Emotional Support and Well-being

If you are experiencing stress, anxiety, depression, or other emotional distress, or if you are struggling with substance abuse, know that you are not alone.

Tips for managing stress include:

  • Maintaining social contact with friends and family by phone or online;
  • Taking care of yourself by exercising regularly, eating healthy, and getting quality sleep;
  • Practicing mindfulness like meditation or prayer;
  • Limiting for your consumption of news about the virus; and
  • Seeking mental and behavioral health support.

For more information about coping during the COVID-19 pandemic, and to learn about free and confidential resources available for you and your loved ones, please refer to the following:

24-hour Suicide Prevention Lifeline: 1-800-273-8255 or text 838255

24-hour Domestic Violence Hotline: 1-800-799-7233 or visit and click “Chat Now”

In addition, sixteen hotlines offering emotional support for a variety of situations and other helpful mental health resources available here: 

Back to Top